PyPI: Elevated Error Rates for some Users

Incident Report for Python Infrastructure

Resolved

We have confirmation from our Provider that the issue is resolved.

Posted Aug 02, 2017 - 05:03 UTC

Monitoring

Errors have subsided, but we are yet to hear back from our provider. We'll keep an eye on things and resolve this once we hear back or errors remain at bay.

Posted Aug 02, 2017 - 04:45 UTC

Investigating

We are investigating elevated error rates for some users. It appears that one or two POPs (Point Of Presence) for our CDN is serving 503s at at a rate higher than other edge locations. We have reached out to our CDN provider and will update as we hear more.

Posted Aug 02, 2017 - 04:26 UTC