Object storage provider outage

Incident Report for Python Infrastructure

Resolved

This incident has been resolved.
Posted Jun 22, 2023 - 01:59 UTC

Monitoring

Our mitigation has decreased overall latencies, but they remain elevated over normal operation. As our provider's service recovers we expect to see a return to baseline.
Posted Jun 21, 2023 - 23:45 UTC

Update

We are also implementing our own change to guard against excessive latencies from the provider.
Posted Jun 21, 2023 - 22:57 UTC

Update

We're in communication with the object storage provider and are waiting for them to rollout a fix.
Posted Jun 21, 2023 - 22:52 UTC

Identified

We have identified an issue that is impacting latencies for files.pythonhosted.org, resulting in timeouts for a portion of requests.
Posted Jun 21, 2023 - 22:46 UTC

Investigating

We are currently investigating an issue with our object storage provider.
Posted Jun 21, 2023 - 21:38 UTC
This incident affected: PyPI (files.pythonhosted.org - Files).
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